Customer Service
Secured Shopping
At Bylines Calendar, protecting your information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only Bylines Calendar is able to decode your information.
To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts, as well.
With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.
E-mail Policy
We do not rent, sell or exchange e-mail addresses. We ask for your e-mail address for online purchases in order to communicate with you about your order. For additional information about your privacy, please see our privacy statement.
Returns and Exchanges
Due to the nature of the Calendar, we do not accept returns. However, if your calendar is damaged in shipping, we will exchange it. To exchange a calendar, please follow the procedures below:
- Specify the name and address to which we should send your exchange.
- Provide your email address and telephone number in case we have questions.
- Exchanges originating from and shipping to United States addresses are usually delivered within two weeks from the time you put the exchange in the mail. Due to longer delivery times, exchanges shipping outside the United States usually take from 4-6 weeks.
- Ship your return to us (see below).
Ship exchanges to:
Bylines Writer's Desk Calendar
P.O. Box 522
Fayette, MO 65248
We are sorry, we cannot accept returns shipped via FedEx or UPS. We will pay shipping charges for the item we ship to you. Please be aware that your country may levy import customs and duties on items we ship to you.
If you have any questions about returns or exchanges, please email us at info@bylinescalendar.com
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